Turnlocationreviewsinto insights
Collect reviews from multiple map sources, classify them with AI, and reply in one click. Track competitors and map rank, and reach out to customers for new reviews.
Trusted enterprise solution
Location Summary
Main Branch
87
1,248
Review Distribution
Top Topics
NPS
+45
Competitor
3 tracking
Generate value from reviews
Transform scattered customer feedback into centralized insights
Problem
- Reviews scattered across platforms
- Manual analysis is time-consuming
- Hard to take action
- No competitor benchmarking
- Impossible to catch trends
- No one replies to reviews, so customers feel unheard
Solution
- Automatic AI classification
- Action-oriented summaries
- Competitor location tracking
- Location score and trends
- Automated reporting
- AI-drafted replies in seconds, published straight to Google in one click
How It Works
Turn your reviews into action in 4 simple steps
Data Collection
Automatically collect review data from Google Maps, Yandex, and Apple Maps via API or advanced scraper.
Secure Storage
Your data is securely stored on our servers with GDPR compliant infrastructure.
AI Analysis & Dashboard
We classify reviews with AI, extract insights, and present them in a visual dashboard.
Take Action
Reply to reviews, track your map rank, and optimize your profile with AI recommendations — all from one dashboard.
Key Features
Everything you need to go from review analysis to action
AI Sentiment Analysis
Automatically classify reviews as positive, neutral, and negative with AI. Get instant insights with sentiment badges and NPS scoring.
Competitor Tracking
Add up to 3 competitors per location, compare rating distributions, and read an AI-written summary of exactly where you lead or lag.
Multi-Location Management
Manage every branch from a single dashboard. Compare locations side by side by score, reviews, and response rate with the Portfolio view.
Automated Reports
Generate PDF reports automatically and send them via email. Export your data as CSV to use anywhere you need.
Location Score & NPS
Measure your performance with a unique location scoring system and Net Promoter Score tracking. Monitor trends over time.
Team Collaboration
Manage your team efficiently with role-based access control, team invitations, and per-location permissions — so a regional manager only sees their own stores.
From Insight to Action
Sentimaps doesn't just tell you what happened — it helps you reply and optimize your profile.
Reply to every review in minutes, in exactly the right tone
AI drafts the reply using facts about your business — you approve it, and Sentimaps posts it straight to your Google Business Profile (GBP).
- 7 tone options (Friendly, Professional, Short, Empathetic, Corporate, Apologetic, Grateful) with multiple drafts to pick from
- Fact Library: enter hours, refund policy, parking once — AI weaves them into every reply automatically
- Legal, health, or privacy-sensitive reviews are flagged automatically and wait for your approval before publishing
- Optionally auto-publish safe 5-star thank-you replies during business hours — anything risky always comes to you first
Staff was great, but the wait was long.
Thank you so much, Ayşe — we're thrilled you loved the team! We're already working on shortening wait times.
Hi Ayşe, thanks for the honest feedback. We'll look into wait times right away.
Rank Coverage
"coffee shop near me"
2.4 +0.8
76%
See exactly where you rank on Google Maps
Your rank isn't one number — you might be #2 right outside your door and #15 two miles away. The heatmap shows both.
- Scan your real ranking across a 5×5 grid of points over a 2km radius
- Color-coded heatmap from green to red: 1-3, 4-10, 11-20, 20+/not found
- Average rank, best rank, presence %, and top-3 % at a glance
- Track your rank-over-time trend line to see if you're climbing or slipping
Your entire profile health, in one 0-100 score
We combine your Google Business Profile (GBP)'s completeness, reputation, map rank, competitor standing, and reply speed into one report card.
- Animated circular gauge with a Strong / Fair / Weak label
- Prioritized action checklist — Critical, Warning, Suggestion — each with a one-click fix link
- AI-written business description suggestion
- FAQ card auto-generated from customers' most-asked review topics
12 optimization checks run daily
Use Cases
Customized solutions for businesses of all sizes
Enterprise
Brand & Store Management
Manage hundreds of locations from a central panel. Regional performance comparisons, brand reputation tracking, and corporate reporting.
- Multi-brand support
- Regional manager reports
- API integration
SMB
Field Insights
Affordable solution for small and medium businesses. Understand customer feedback, take quick action.
- Easy setup
- Affordable pricing
- Mobile access
Public
Citizen Feedback
Citizen satisfaction tracking for municipalities and public institutions. Measure and improve service quality.
- Citizen-focused
- Transparency reports
- Service improvement
Role-Based Access
Easily assign appropriate permissions to your team members — and scope any of them down to specific locations.
Full access, user management, all locations
Report editing, review responses — can be scoped to specific locations
View-only access, limited to assigned locations
Per-Location Scoping: In a 100-location chain, your regional manager can see just their 5 stores. Pick from a searchable location list, and change it anytime.
Transparent Pricing
Transparent per-location pricing. Pay only for the credits you use.
Pro
Full analytics for every location
Taxes are included in the price.
500 credits/location/mo included
- Brand / Location Score
- Detailed Location Analysis
- Sentiment Analysis
- AI Overview
- Review Quality Analysis
- Trend Analysis
- AI Response
- Competition Checker
- Competitor Analyses
- PDF Export
- Basic Support
Enterprise
Custom solutions
Tailored to your needs
- API Access
- Advanced Support
- Onboarding Support
- Unlimited Credits
- Unlimited locations
- Unlimited Reviews
- Unlimited AI Response
- Unlimited Competitor Analysis
- Weekly or Daily AI Summary & Score Analysis
- PDF, Excel or Google Sheets Export
All prices are in USD. VAT not included.
Frequently Asked Questions
Quick answers to your questions
For enterprise teams actionable insights
Set up in minutes. Our expert team will help you through onboarding.
- Setup in minutes
- Dedicated onboarding support
- Cancel anytime